Shift Leader—Guest Experience

UDF-MyScoop Branding; Independence (KY); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader to deliver the Hi Five Guest Experience across service, product preparation and store operations. The role requires ensuring safe, ethical conduct and compliance with all sales policies while supervising associates on duty.

The position is full-time in Kentucky, with 37–40 hours per week and shifts that may include 1st, 2nd or 3rd shift. Pay ranges from $13.50 to $15.25 per hour and career growth opportunities are available.

Qualifications

• Shift Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to operate store equipment and perform basic calculations.

Responsibilities

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests and ensure the store is ready for Guests at all times.
• DipSide Guest Services: Prepare shakes, scoops, sundaes, sodas and hand-packed containers.
• Efficient Operation of Point of Sale System and Gas Console: authorize and record transactions and handle payments.
• Stocking Merchandise: keep shelves and displays filled; rotate stock and check dates.
• Security: monitor store activity and manage cash drops per policy and procedures.
• Maintenance: keep store and equipment clean and temperatures within safe ranges.
• Reporting: complete time records and customer documents accurately.
• Other duties as assigned by Management.

Skills

Customer service

Cash handling

POS operation

English communication

Tools

POS terminal

Job description

United Dairy Farmers is seeking a Shift Leader to deliver the Hi Five Guest Experience across service, product preparation and store operations. The role requires ensuring safe, ethical conduct and compliance with all sales policies while supervising associates on duty.

The position is full-time in Kentucky, with 37–40 hours per week and shifts that may include 1st, 2nd or 3rd shift. Pay ranges from $13.50 to $15.25 per hour and career growth opportunities are available.