Shift Leader- Front of House

Chick-fil-A; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship programs

Competitive pay

Employee discounts

Free meals during shifts

Insurance options

Job summary

Chick-fil-A Northwest Omaha is seeking a Shift Leader who embodies our core values, serves guests with a smile, and helps run the restaurant smoothly. You will assist the Director team, supervise shift tasks, coach team members, manage daily operations, and ensure an outstanding guest experience at the 156th & Maple location.

This role offers opportunities for growth, a fun team environment, flexible scheduling (Sundays closed), and employee meal benefits.

Qualifications

• Smile and friendly demeanor.
• Eye contact with guests.
• Clear enthusiastic communication.
• Strong customer service mindset.
• Reliable transportation to work.
• Ability to work in a fast-paced environment.
• Strong people skills and teamwork.
• Ability to coach and lead a team.
• Previous shift leadership experience preferred.

Responsibilities

• Assist the Director team in all aspects of shift management.
• Supervise assigned areas for an entire shift.
• Run shifts effectively and count drawers.
• Manage day-to-day tasks and labor.
• Run daily contests and reward performance.
• Handle CARES calls and guest complaints.
• Coordinate with leadership on events and staffing.
• Maintain a fun, customer-focused work environment.

Skills

Smile

Eye contact

Engaging speaker

Customer service

Reliable transportation

Fast-paced work

People skills

Team leadership

Shift leadership experience

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example, align with 156th & Maple's core values, and set the tone that others will follow.

Position Type:

• Full-time and Part-time
• Saturday Availability required

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning firsthand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee discounts on food and free meals when working
• Vision, Dental, and Health Insurance options if requested

Shift Leader Responsibilities:

Shift Leaders are responsible for assisting the Director team in all aspects of shift management and

ensuring that each guest has an outstanding experience. Shift Leaders are responsible for supervising

assigned areas for an entire shift.

• Running shifts effectively
• Counting drawers
• Counting change fund at everyday part
• Managing day to day tasks
• Running daily contests for lunch and dinner and provide rewards
• Properly handling CARES calls and customer complaints in the restaurant
• Managing labor effectively
• Facilitating daily cleaning tasks
• Attending and contributing at Team Leader meetings
• Establishing accountability with Team Members
• Maintaining a fun work environment
• Communicating expectations to the team, ranging from Team Members to Directors
• Maintaining vision alignment with the Operator and leadership team
• Aiding in coordinating special events for marketing
• Organizing the teamwith excellenttfollow-throughh

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to callobarate with all Team Members
• Strong commitment to superior customer service
• Ability to lift and carry 25-50lbs
• Ability to stand for long periods of time
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

All team members must follow appearance and apparel standards set by Chick-fil-A. The below items are a snapshot of requirements but not the comprehensive list.

• Hair must comply with local health department requirements and be natural in color
• Facial hair is permitted if neatly trimmed and up to 1/2'' in length
• Tattoos must not be visible on face or neck

Working at a Chick-fil-A® restaurant is more than a job - its an opportunity to grow personally and professionally, to give back to your local community, and serve alongside friends as you show genuine hospitality to guests in Northwest Omaha. Chick-fil-A at 156th & Maple is locally owned and operated by Grahm Talbitzer who has a passion for the development and mentoring of staff along with giving back to a community that he cares deeply for. Come join an amazing organization that focuses on having fun while showing guests genuine hospitality every day.