Shift Leader: Lead, Serve & Elevate Guest Experience

Workstream; Glendale (LA); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

Learning from experienced Operators

Growth and development opportunities

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations. You will coach and develop team members, lead shifts, ensure excellent guest service, and help maintain a positive, servant-hearted culture.

Responsibilities include training, opening/closing duties, and upholding operational excellence. Candidates should enjoy working with people, communicate well, and be able to stand for long periods while lifting up to 50lbs.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Stand for long periods of time
• Lift up to 50lbs

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

People skills

Communication

Team leadership

Guest service

Reliability

Job description

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations. You will coach and develop team members, lead shifts, ensure excellent guest service, and help maintain a positive, servant-hearted culture.

Responsibilities include training, opening/closing duties, and upholding operational excellence. Candidates should enjoy working with people, communicate well, and be able to stand for long periods while lifting up to 50lbs.