Shift Leader: People-First Coach & Operations Lead

Workstream; Atlanta (GA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Learning from Operators and Leaders

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Atlanta, GA is seeking a Shift Leader to drive daily operations with a servant-hearted culture and strong focus on guest service. You will coach team members, lead shifts, and uphold our standards for operational excellence and the Chick-fil-A Recipe for Service.

The role emphasizes task completion, team development, and setting a positive tone for colleagues while maintaining high customer service levels in a high-volume restaurant.

Qualifications

• Must be able to work in a fast-paced environment.
• Reliable transportation.
• Strong communication skills, both written and spoken.
• Prior lead experience is not required but preferred.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guests’ needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Maintain excellent communication with the team.

Skills

Smile

Eye contact

Enthusiasm

Guest connections

People skills

Customer service

Job description

Chick-fil-A in Atlanta, GA is seeking a Shift Leader to drive daily operations with a servant-hearted culture and strong focus on guest service. You will coach team members, lead shifts, and uphold our standards for operational excellence and the Chick-fil-A Recipe for Service.

The role emphasizes task completion, team development, and setting a positive tone for colleagues while maintaining high customer service levels in a high-volume restaurant.