Shift Leader - Flexible Scheduling & Team Growth

Jersey Mike's - Kruwis Management; Pleasant Grove (UT); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Team member discounts

Leadership development

Advancement opportunities

Job summary

Jersey Mike's in Pleasant Grove, Utah is seeking a Shift Leader to help run daily operations, set the tone, and deliver an exceptional customer and team experience. You will lead the team on assigned shifts, model positive leadership, and ensure subs are prepared to Jersey Mike's standards.

This role emphasizes coaching, training new crew members, maintaining a clean, food-safe environment, and supporting the General Manager with daily operations.

Qualifications

• Has leadership experience or is ready to take the next step into a leadership role.
• Leads by example with a positive attitude and strong work ethic.
• Communicates effectively with customers and teammates.

Responsibilities

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

Skills

Leadership experience

Customer service

Communication

Coaching

Fast-paced environment

Reliability

Job description

Jersey Mike's in Pleasant Grove, Utah is seeking a Shift Leader to help run daily operations, set the tone, and deliver an exceptional customer and team experience. You will lead the team on assigned shifts, model positive leadership, and ensure subs are prepared to Jersey Mike's standards.

This role emphasizes coaching, training new crew members, maintaining a clean, food-safe environment, and supporting the General Manager with daily operations.