Shift Leader - Fast-Paced Team Lead, Guest Focus

Dunkin' Donuts; Downingtown (Chester County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Discounts on food & drinks

Medical benefits for eligible full‑tim

Growth opportunities

Job summary

Dunkin' Donuts in Downingtown, PA is hiring a Shift Leader to coach Crew Members, set goals, and lead the team during each shift. You will help deliver guest experiences that reflect the Dunkin’ standards and brand.

This role requires English fluency, fast-paced service, strong teamwork, and a focus on food safety. Competitive pay is offered, with medical benefits and employee discounts for eligible full-time teammates.

Qualifications

• Fluent English communication (speaking and reading).
• Basic math and writing skills required.
• Strong guest focus with ability to anticipate needs and exceed expectations.

Responsibilities

• Support the training and development of Crew Members as directed by management.
• Communicate shift goals and hold team members accountable for performance.
• Serve as a role model for outstanding guest service and prioritise guests.

Skills

English fluency

Basic math and writing

Guest focus

Problem-solving

Team leadership

Food safety compliance

Job description

Dunkin' Donuts in Downingtown, PA is hiring a Shift Leader to coach Crew Members, set goals, and lead the team during each shift. You will help deliver guest experiences that reflect the Dunkin’ standards and brand.

This role requires English fluency, fast-paced service, strong teamwork, and a focus on food safety. Competitive pay is offered, with medical benefits and employee discounts for eligible full-time teammates.