Shift Leader — Fast-Paced Café Team Mentor

Dunkin'; Yardley (Bucks County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision benefits (

Career growth opportunities

Job summary

Dunkin’ is seeking a Shift Leader to coach Crew Members, set shift goals, and drive exceptional guest experiences in Yardley, PA. You’ll lead by example, enforce standards, and help the team stay fast, friendly, and accurate during peak hours.

The role emphasizes team leadership, training support, and maintaining food safety and cleanliness, with opportunities for growth within a fast-paced Dunkin’ franchise environment.

Qualifications

• Fluent in English (reading and speaking).
• Basic math and writing skills.
• Previous fast food or quick service experience required.
• Strong guest focus and ability to exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to lead a team and celebrate shared success.
• Follow food safety and health guidelines precisely.

Responsibilities

• Coaching and supporting Crew Members during shifts.
• Communicate shift goals and hold team accountable.
• Model outstanding guest service and a positive attitude.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine-in, takeout, and drive-thru.
• Handle orders and payments at front counter or drive-thru.
• Maintain cleanliness and organization of workstations and guest areas.
• Stock inventory and manage refrigerated areas.
• Report issues and communicate improvement opportunities to management.

Skills

English fluency

Basic math

Team leadership

Problem solving

Food safety

Guest focus

Communication

Time management

Job description

Dunkin’ is seeking a Shift Leader to coach Crew Members, set shift goals, and drive exceptional guest experiences in Yardley, PA. You’ll lead by example, enforce standards, and help the team stay fast, friendly, and accurate during peak hours.

The role emphasizes team leadership, training support, and maintaining food safety and cleanliness, with opportunities for growth within a fast-paced Dunkin’ franchise environment.