Shift Leader - Fast-Paced Cafe Team, Growth & Perks

Dunkin' Donuts; Montgomeryville (Montgomery County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Medical benefits

Growth opportunities

Job summary

Dunkin' Donuts in Montgomeryville, PA is seeking a Shift Leader to coach Crew Members, set shift goals, and motivate the team while delivering exceptional guest experiences. You’ll help maintain Dunkin’s standards, support training, and ensure fast, friendly service across dine-in, takeout, and drive-thru channels.

Join a fast-paced, team‑oriented franchisee operation dedicated to quality, guest satisfaction, and career growth.

Qualifications

• Must be able to speak and read English fluently.
• Basic math and writing skills.
• Previous experience in fast food or quick service restaurants is required.
• Strong guest focus with the ability to anticipate needs and exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to build and lead effective teams by placing the right people in the right roles and celebrating shared success.
• Ability to consistently follow food safety and health guidelines with precision.

Responsibilities

• Support the training and development of Crew Members as directed by the General Manager or Assistant Manager.
• Communicate shift goals and hold team members accountable for performance.
• Serve as a role model for outstanding guest service, always prioritizing our guests.
• Prepare food and beverages quickly and accurately
• Assemble and package orders for dine-in, takeout, and drive-thru guests
• Take orders and handle payments at the front counter or drive-thru (as applicable)
• Deliver outstanding guest service with a positive attitude
• Keep workstations, equipment, and guest areas clean and organized
• Stock and organize inventory and refrigerated areas
• Communicate clearly with managers and teammates
• Drive a sense of urgency to ensure guest needs are met and issues are resolved promptly.
• Reinforce proper use of systems, tools, and procedures, correcting deficiencies as needed.
• Monitor quality, service, cleanliness, and safety standards throughout the shift.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce compliance with all cleanliness, food safety, health, and security policies.
• Report equipment issues, share performance feedback, and communicate opportunities for improvement to management.
• Comply with all restaurant, brand, and franchisee policies and procedures.

Skills

Fluent English

Basic math

Writing skills

Food service exp

Guest focus

Problem solving

Team leadership

Job description

Dunkin' Donuts in Montgomeryville, PA is seeking a Shift Leader to coach Crew Members, set shift goals, and motivate the team while delivering exceptional guest experiences. You’ll help maintain Dunkin’s standards, support training, and ensure fast, friendly service across dine-in, takeout, and drive-thru channels.

Join a fast-paced, team‑oriented franchisee operation dedicated to quality, guest satisfaction, and career growth.