Shift Leader: Fast-Paced Team Coach & Ops Lead

Chick-fil-A; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Chick-fil-A in West Palm Beach, FL is seeking a Shift Leader to oversee daily operations, guide a team, and ensure fast, friendly, high-quality service during peak hours.

You will lead opening/closing, manage cash handling, and help maintain standards while coaching staff for continuous improvement.

Qualifications

• Strong leadership and problem-solving skills.
• Ability to think ahead and anticipate business needs.
• Excellent communication and teamwork abilities.
• A high sense of urgency and attention to detail.
• Previous leadership or restaurant experience (preferred but not required).

Responsibilities

• Lead and support team members in providing outstanding customer service.
• Manage shift operations, ensuring speed of service and accuracy.
• Oversee opening and closing procedures, including cash handling and safe counts.
• Maintain a clean, well-stocked, and organized environment.
• Execute deep cleaning and inventory management tasks.
• Assist with catering orders and drive-thru operations.
• Foster a positive work environment and drive team success.

Skills

Leadership

Problem-solving

Communication

Teamwork

Urgency

Attention to detail

Job description

Do you thrive in a fast-paced environment and enjoy coaching a team to deliver top-tier customer service? If so, we want you on our team!

As a Shift Leader, you will oversee daily operations, ensuring efficiency, speed, and quality service while leading and mentoring a team. You'll play a crucial role in maintaining our operational standards, keeping the team motivated, and preparing for peak business hours.

Key Responsibilities:

Lead and support team members in providing outstanding customer service

Manage shift operations, ensuring speed of service and accuracy

Oversee opening and closing procedures, including cash handling and safe counts

Implement and track daily productivity and labor goals

Maintain a clean, well-stocked, and organized environment

Execute deep cleaning and inventory management tasks

Assist with catering orders and drive-thru operations

Foster a positive work environment and drive team success

What We’re Looking For:

Strong leadership and problem-solving skills

Ability to think ahead and anticipate business needs

Excellent communication and teamwork abilities

A high sense of urgency and attention to detail

Previous leadership or restaurant experience (preferred but not required)

If you're ready to take on a leadership role in a dynamic, customer-focused setting, apply today!

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.