Shift Leader

Chick-fil-A Restaurants; Estero (FL); Presencial; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

Chick-fil-A Restaurants in Estero, FL seeks a Shift Leader to inspire a team and deliver exceptional customer service. You will oversee daily operations, uphold food safety standards, and foster a positive work environment for staff members.

Ideal candidates bring restaurant or food service leadership experience, strong communication skills, and the ability to thrive in a fast-paced setting while maintaining high standards of hospitality and cleanliness.

Qualificações

• Leadership experience in a fast-paced environment.
• Excellent communication and guest service skills.
• Ability to multitask and prioritize in a busy shift.

Responsabilidades

• Team Leadership: Lead and motivate team members to deliver excellent guest service and achieve operational goals.
• Shift Management: Oversee restaurant operations during shifts, including opening/closing procedures and staffing.
• Customer Service: Ensure prompt, friendly, personalized service and promptly address guest concerns.
• Quality Control: Maintain high standards of food quality, cleanliness and sanitation.
• Food Safety Compliance: Ensure compliance with all food safety and sanitation regulations.
• Cash Handling: Manage POS transactions, reconcile cash, and deposits securely.
• Problem-Solving: Resolve operational issues quickly and effectively during shifts.
• Compliance: Ensure adherence to health, safety, and sanitation regulations.

Descrição da oferta de emprego

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?!

Join Chick-fil-A as a Shift Leader and help us spread CARE to our community!

Shift Leaders are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals.
• Shift Management: Oversee all aspects of restaurant operations during assigned shifts, including opening and closing procedures, staffing, and ensuring adherence to company policies and procedures.
• Customer Service: Ensure guests receive prompt, friendly, and personalized service; address any guest concerns or complaints promptly and professionally.
• Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly.
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures.
• Cash Handling: Manage cash transactions, including POS system operations, cash reconciliation, and deposit preparation; ensure accuracy and security of all financial transactions.
• Problem-Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively.
• Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations

Qualifications:

• Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent customer service skills, with a focus on creating positive guest experiences.
• Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet deadlines.
• Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred.
• Proficiency with POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as needed.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.