Shift Leader

Chick-fil-A; Howell Township (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Sunday's off

Learning first‑hand from an experience

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Howell Township is seeking a dedicated Shift Leader to oversee day-to-day operations and drive long-term success in a fast-paced, guest-focused restaurant.

This hands-on role emphasizes developing team members, maintaining service quality, and meeting profitability goals while upholding health and safety standards.

You will lead shifts, train staff, handle guest concerns, and model teamwork in a locally owned Chick-fil-A franchise.

Qualifications

• Smile and create eye contact with guests.
• Speak enthusiastically and communicate clearly.
• Reliable transportation and ability to work in a fast-paced environment.
• Experience in shift leadership roles is required.

Responsibilities

• Oversee restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction.
• Hire, train, and develop team members to create a positive, high-performance work environment.
• Monitor labor costs and daily financial performance to meet profitability goals.
• Lead shifts, be a key holder, and open/close as needed.
• Handle guest concerns professionally to maintain community relationships.
• Provide on-floor leadership and be a role model for the team.

Skills

Shift leadership

People skills

Communication

Customer service

Team training

Time management

Job description

We are seeking a dedicated and experiencedShift Leaderto lead the day-to-day management and long-term success of ourindependently owned and operated quick service restaurant. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.

Key Responsibilities:

• Oversee restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
• Hire, train, and develop team members to create a positive, high-performance work environment
• Monitor food and labor costs, and daily financial performance to meet profitability goals
• Ensure compliance with local health regulations, safety standards, and brand guidelines
• Maintain shift coverage and labor efficiency based on business needs
• Handle guest concerns professionally to maintain strong community relationships
• Lead by example and work side by side with the team on the floor

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Sunday's off
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Other Responsibilities:

• Participating operationally in day-to-day activities in a fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.