Shift Leader

chick-fil-a; Lutz (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Fun work environment

Flexible scheduling

Learning from leaders

Growth opportunities

Job summary

Chick-fil-A is seeking a Shift Leader at our local restaurant in Florida. The role focuses on supporting senior leadership, maintaining daily operations, and promoting genuine hospitality for guests and team members alike.

Responsibilities include organizing shift setups, ensuring food safety and operational accuracy, and coaching teammates to grow professionally. Flexibility with schedules and a commitment to Chick-fil-A values are important.

Qualifications

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve team members
• Commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior shift lead/ supervisor experience preferred

Responsibilities

• Organize and oversee positional set-ups, breaks, and changes
• Ensure Food Safety, Operational Accuracy, and hospitable service
• Maintain cleanliness, organization, and operational compliance
• Lead shifts, train and develop others, and ensure accountability
• Count drawers and finalize day

Skills

Customer service

Communication

Leadership

Team building

Food safety

Problem solving

Job description

A shift leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, are responsible for supporting senior leadership in executing daily operations, and ensure our team delivers genuine hospitality. Shift leaders prioritize food safety, shift organization, operational consistency, and the development of team members.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• Competitive pay
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Organize and oversee positional set‑ups, breaks, and changes
• Ensure Food Safety, Operational Accuracy, and Hospitable Service
• Dedication to cleanliness, organization, and operational compliance at all times
• Consistency in executing restaurant recipes and systems
• Ability to handle high expectations and accountability in a high demand and fast‑paced environment
• Hard Working, Humble, and Self‑Motivated
• Problem solver and multi‑tasker
• Goal oriented and quick learner
• Able to train, coach, and develop others
• Commitment to our values of excellence, teamwork, and kindness
• Excellent communication skills, both written and spoken
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.