Shift Leader - Fast-Paced Store Ops with Growth Path

The UPS Store #0691; Village of Garden City (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Job summary

The UPS Store is seeking a Shift Leader for multiple Long Island locations in NY. The role combines leadership with hands-on customer service, overseeing daily operations and driving results on the floor.

Responsibilities include guiding the team, assisting customers at the counter, and promoting services while ensuring smooth cash handling and opening/closing duties. Strong communication and reliability are essential.

Qualifications

• Retail or leadership experience preferred.
• Strong communication and problem-solving skills.
• Comfortable using computers and POS systems.
• Willingness to work weekends as needed.

Responsibilities

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Skills

Leadership

Customer service

Communication

Multitasking

Tools

POS systems

Job description

The UPS Store is seeking a Shift Leader for multiple Long Island locations in NY. The role combines leadership with hands-on customer service, overseeing daily operations and driving results on the floor.

Responsibilities include guiding the team, assisting customers at the counter, and promoting services while ensuring smooth cash handling and opening/closing duties. Strong communication and reliability are essential.