Retail Shift Leader - Growth Path & Incentives

The UPS Store 7171; Syosset (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Growth opportunities

Structured training

Job summary

The UPS Store 7171 is seeking a Shift Leader to run daily operations, support customers, and coach a team across multiple Long Island locations. This role offers growth into higher management and includes performance incentives for meeting targets.

Responsibilities include leading shifts, assisting at the counter with shipping/printing, and ensuring compliance with store standards and procedures. Weekend availability is preferred.

Qualifications

• Previous retail, customer service, or leadership experience preferred.

Responsibilities

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Skills

Leadership

Communication

Problem-solving

Multitasking

Customer service

Retail experience

Tools

POS systems

Job description

The UPS Store 7171 is seeking a Shift Leader to run daily operations, support customers, and coach a team across multiple Long Island locations. This role offers growth into higher management and includes performance incentives for meeting targets.

Responsibilities include leading shifts, assisting at the counter with shipping/printing, and ensuring compliance with store standards and procedures. Weekend availability is preferred.