Retail Shift Leader - Growth, Incentives, Flexible Hours

The UPS Store #7369; New York (NY); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance-based incentives

Structured training and development

Growth opportunities

Descrizione del lavoro

The UPS Store requires a Shift Leader to oversee daily operations at Greenpoint, NY, driving a high-quality customer experience while supporting team members. This role carries leadership responsibilities with potential for growth into higher management.

The position entails managing the shift, coordinating activities at the counter, and promoting shipping, packing, printing, and mailbox services while maintaining standards and ensuring efficient cash handling.

Competenze

• Previous retail, customer service, or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Mansioni

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Conoscenze

Leadership

Customer service

Communication

Problem solving

POS systems

Multi-tasking

Strumenti

POS systems

Descrizione del lavoro

The UPS Store requires a Shift Leader to oversee daily operations at Greenpoint, NY, driving a high-quality customer experience while supporting team members. This role carries leadership responsibilities with potential for growth into higher management.

The position entails managing the shift, coordinating activities at the counter, and promoting shipping, packing, printing, and mailbox services while maintaining standards and ensuring efficient cash handling.