Shift Leader, Retail Ops & Growth Path

The UPS Store #3933; Town of Hempstead (NY); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

The UPS Store on Long Island is seeking a Shift Leader to run daily operations, support team members, and deliver an exceptional customer experience across multiple locations. This leadership role offers growth potential into higher management and competitive hourly compensation.

You will lead store operations, assist at the counter with shipping, packing and printing, coach teammates, maintain cleanliness and inventory, and ensure fast, professional service while meeting sales goals.

Qualificações

• Previous retail, customer service, or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Leadership mindset – takes ownership and leads by example.

Responsabilidades

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Conhecimentos

Leadership

Communication

Multitasking

POS Systems

Ferramentas

POS systems

Descrição da oferta de emprego

The UPS Store on Long Island is seeking a Shift Leader to run daily operations, support team members, and deliver an exceptional customer experience across multiple locations. This leadership role offers growth potential into higher management and competitive hourly compensation.

You will lead store operations, assist at the counter with shipping, packing and printing, coach teammates, maintain cleanliness and inventory, and ensure fast, professional service while meeting sales goals.