Retail Shift Leader - The Ups Store

The UPS Store 7171; Syosset (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Growth opportunities

Structured training

Job summary

The UPS Store 7171 is seeking a Shift Leader to run daily operations, support customers, and coach a team across multiple Long Island locations. This role offers growth into higher management and includes performance incentives for meeting targets.

Responsibilities include leading shifts, assisting at the counter with shipping/printing, and ensuring compliance with store standards and procedures. Weekend availability is preferred.

Qualifications

• Previous retail, customer service, or leadership experience preferred.

Responsibilities

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Skills

Leadership

Communication

Problem-solving

Multitasking

Customer service

Retail experience

Tools

POS systems

Job description

Shift Leader - The UPS Store (Multiple Long Island Locations)

Location: Long Island, NY

Job Type: Full-Time / Part-Time

Compensation: $18-$22/hour (based on experience) + performance incentives

About Us

We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

Position Overview

The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

Key Responsibilities

• Lead and manage daily store operations during assigned shifts
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

What We’re Looking For

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership mindset - takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

Why Join Us

• Clear path for growth into Store Manager or Unit Manager roles
• Performance-based incentives and recognition programs
• Structured training and ongoing development
• Team-oriented, fast-paced work environmentopportunity to be part of a growing multi-location operation

Schedule

• Flexible scheduling available
• Weekend availability required