Retail Shift Leader - The Ups Store

The UPS Store #7369; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance-based incentives

Structured training and development

Growth opportunities

Job summary

The UPS Store requires a Shift Leader to oversee daily operations at Greenpoint, NY, driving a high-quality customer experience while supporting team members. This role carries leadership responsibilities with potential for growth into higher management.

The position entails managing the shift, coordinating activities at the counter, and promoting shipping, packing, printing, and mailbox services while maintaining standards and ensuring efficient cash handling.

Qualifications

• Previous retail, customer service, or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Skills

Leadership

Customer service

Communication

Problem solving

POS systems

Multi-tasking

Tools

POS systems

Job description

Shift Leader – The UPS Store (Multiple Long Island Locations)

Location: Greenpoint, NY

Job Type: Full-Time / Part-Time

Compensation: $18–$22/hour (based on experience) + performance incentives

About Us

We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.

Position Overview

The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

Key Responsibilities

• Lead and manage daily store operations during assigned shifts
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

What We’re Looking For

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership mindset – takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

Why Join Us

• Clear path for growth into Store Manager or Unit Manager roles
• Performance-based incentives and recognition programs
• Structured training and ongoing development
• Team-oriented, fast-paced work environment
• Opportunity to be part of a growing multi-location operation
• Schedule
• Flexible scheduling available
• Weekend availability required