Retail Shift Leader - The Ups Store

The UPS Store #3933; Town of Hempstead (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

The UPS Store on Long Island is seeking a Shift Leader to run daily operations, support team members, and deliver an exceptional customer experience across multiple locations. This leadership role offers growth potential into higher management and competitive hourly compensation.

You will lead store operations, assist at the counter with shipping, packing and printing, coach teammates, maintain cleanliness and inventory, and ensure fast, professional service while meeting sales goals.

Qualifications

• Previous retail, customer service, or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Leadership mindset – takes ownership and leads by example.

Responsibilities

• Lead and manage daily store operations during assigned shifts.
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.).
• Ensure all customers are greeted and serviced with urgency and professionalism.
• Coach and support team members to improve performance and consistency.
• Maintain store standards (cleanliness, organization, inventory levels).
• Ensure compliance with company procedures and operational policies.
• Handle customer issues and resolve concerns effectively.
• Support sales goals by promoting services (packing, printing, mailboxes, etc.).
• Assist with opening/closing procedures and cash handling.

Skills

Leadership

Communication

Multitasking

POS Systems

Tools

POS systems

Job description

Shift Leader – The UPS Store (Multiple Long Island Locations)

Location:Long Island, NY
Job Type:Full-Time / Part-Time
Compensation:$18–$22/hour (based on experience) + performance incentives

About Us

We are a multi-location operator of The UPS Store with a strong focus onteam development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

We are looking for aShift Leaderwho can take ownership of daily operations, support team members, and drive results on the floor.

Position Overview

The Shift Leader is responsible forrunning the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

Key Responsibilities

• Lead and manage daily store operations during assigned shifts
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

What We’re Looking For

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership mindset – takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

Why Join Us

• Clear path for growth intoStore Manager or Unit Manager roles
• Performance-based incentives and recognition programs
• Structured training and ongoing development
• Team-oriented, fast-paced work environment
• Opportunity to be part of a growing multi-location operation

Schedule

• Flexible scheduling available
• Weekend availability required