Shift Leader — Fast-Paced Restaurant Coach & Ops Lead

Dairy Queen | Goraya Group; Altoona (PA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free Manager meals

Flexible Schedule

Free Birthday Cake on your Birthday

Job summary

Dairy Queen | Goraya Group in Altoona, PA is seeking a Shift Leader to run a shift like it’s their own business, coaching the team, ensuring guest satisfaction, and maintaining food safety and operational execution. You’ll guide performance, protect quality, and keep the operation profitable from start to finish.

This role requires strong decision-making, accountability, and the ability to stay composed in high-volume environments.

Qualifications

• Strong leadership and coaching abilities.
• Ability to lift 50 lbs and stand for an entire shift.
• Willingness to work nights and weekends.
• Restaurant/food-service experience preferred.

Responsibilities

• Lead and direct team members during assigned shifts.
• Ensure food quality, speed of service, and guest satisfaction.
• Manage labor and productivity during the shift.
• Coach and develop team members in the moment.

Skills

Leadership

Decision-making under pressure

Customer service

Teamwork

Ability to lift 50 lbs

Night/weekend availability

Job description

Dairy Queen | Goraya Group in Altoona, PA is seeking a Shift Leader to run a shift like it’s their own business, coaching the team, ensuring guest satisfaction, and maintaining food safety and operational execution. You’ll guide performance, protect quality, and keep the operation profitable from start to finish.

This role requires strong decision-making, accountability, and the ability to stay composed in high-volume environments.