Shift Leader: Fast-Paced Pizza Team Captain

Papa Johns; Paintsville (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

50% employee discount on meals

Flexible schedules; Full-time or Part‑

Job summary

Papa Johns Pizza #1931 is seeking a Shift Leader to oversee an entire shift, drive labor efficiency, and ensure high-quality pizzas are prepared and served. This role emphasizes leadership, fast decision making, and maintaining excellent customer experiences during peak times.

The ideal candidate will have prior Shift Lead experience at Papa John’s, excel in delegating tasks, and keep team morale high while meeting brand standards for product and service.

Qualifications

• Previous experience as a Shift Lead at Papa John’s is strongly preferred.
• Ability to learn fast and adapt to a fast-paced kitchen environment.
• Strong delegation skills and the ability to lead a diverse team.
• Proven track record of managing labor numbers and food quality.
• Commitment to maintaining high standards for product and service.

Responsibilities

• Manage the entire shift, ensuring all operations meet Papa John’s standards.
• Oversee labor and other key performance metrics to keep the business on track.
• Ensure “9 or better” quality for every pizza that goes out the door.
• Execute “aces in their places” strategy to manage the rush effectively.
• Lead dough management processes to ensure product freshness and quality.
• Handle customer complaints with professionalism and a solution-oriented mindset.
• Delegate tasks and motivate the crew to maintain high energy and productivity.

Skills

Leadership

Team management

Fast learner

Delegation

Labor management

Quality focus

Job description

Papa Johns Pizza #1931 is seeking a Shift Leader to oversee an entire shift, drive labor efficiency, and ensure high-quality pizzas are prepared and served. This role emphasizes leadership, fast decision making, and maintaining excellent customer experiences during peak times.

The ideal candidate will have prior Shift Lead experience at Papa John’s, excel in delegating tasks, and keep team morale high while meeting brand standards for product and service.