Shift Leader: Fast-Paced Guest Experience Lead

Velvet Taco, Inc.; Tulsa (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued

Health Benefits

Commuter Benefits

Laid Back Uniform & Swag

Free Tacos!

Strong culture

Tattoo reimbursement

Job summary

Velvet Taco is hiring for an hourly team member in Tulsa, OK. You will interact with guests, follow opening and closing procedures, manage prep and inventory, and keep the dining area safe and clean.

You’ll work in a fast-paced environment, provide great service, and help resolve guest concerns while maintaining food safety standards. We offer competitive pay, PTO, health benefits for full-time and part-time staff, commuter benefits, swag, and a fun, rebellious culture.

Qualifications

• Experience delivering friendly guest service and resolving concerns.
• Ability to handle cash, POS operations, and deposits.
• Familiarity with food safety practices and line checks.

Responsibilities

• Manages hourly team members and interacts with guests professionally.
• Executes opening, mid, and closing duties per procedures and recipes.
• De-escalates guest issues; aims for positive resolutions.
• Supports inventory processes and daily prep sign-offs.
• Maintains food safety, storage checks and clean working spaces.
• Communicates with team to deliver a welcoming guest experience.

Skills

Customer service

Cash handling

Guest interaction

Food safety awareness

Job description

Velvet Taco is hiring for an hourly team member in Tulsa, OK. You will interact with guests, follow opening and closing procedures, manage prep and inventory, and keep the dining area safe and clean.

You’ll work in a fast-paced environment, provide great service, and help resolve guest concerns while maintaining food safety standards. We offer competitive pay, PTO, health benefits for full-time and part-time staff, commuter benefits, swag, and a fun, rebellious culture.