Shift Leader - Tulsa ($20-$23)

Velvet Taco, Inc.; Tulsa (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued

Health Benefits

Commuter Benefits

Laid Back Uniform & Swag

Free Tacos!

Strong culture

Tattoo reimbursement

Job summary

Velvet Taco is hiring for an hourly team member in Tulsa, OK. You will interact with guests, follow opening and closing procedures, manage prep and inventory, and keep the dining area safe and clean.

You’ll work in a fast-paced environment, provide great service, and help resolve guest concerns while maintaining food safety standards. We offer competitive pay, PTO, health benefits for full-time and part-time staff, commuter benefits, swag, and a fun, rebellious culture.

Qualifications

• Experience delivering friendly guest service and resolving concerns.
• Ability to handle cash, POS operations, and deposits.
• Familiarity with food safety practices and line checks.

Responsibilities

• Manages hourly team members and interacts with guests professionally.
• Executes opening, mid, and closing duties per procedures and recipes.
• De-escalates guest issues; aims for positive resolutions.
• Supports inventory processes and daily prep sign-offs.
• Maintains food safety, storage checks and clean working spaces.
• Communicates with team to deliver a welcoming guest experience.

Skills

Customer service

Cash handling

Guest interaction

Food safety awareness

Job description

WE ARE HIRING! Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe

WE ARE HIRING! Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe teamwork is the secret ingredient to achieving greatness? Do you want to be part of a TRIBE of people who stand together, operate with purpose, and WIN... then Velvet Taco is the place for you!

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• Oh, and if you're inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco's standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense

• of urgency, and ensure a positive Guest experience
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration
• dates for prepped food, and keeping the restaurant clean and in order.

• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing
• the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.

• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction