Shift Leader: Fast-Paced Guest-Experience Coach

Dunkin'; Shoemak Village (PA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Medical/dental/vision benefits

Growth opportunities

Competitive hourly pay

Job summary

Dunkin' Baskin-Robbins franchisee in Shoemak Village, PA is seeking a Shift Leader to coach Crew Members, set shift goals, and motivate the team to deliver exceptional guest experiences. You will role-model service, manage orders and payments, and ensure high standards across food preparation and safety.

Join a fast-paced, supportive team where ownership focuses on growth, teamwork, and a positive workplace.

Qualifications

• Must be able to read and speak English fluently.
• Basic math and writing skills.
• Previous experience in fast food or quick service restaurants is required.
• Strong guest focus with the ability to anticipate needs and exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to build and lead effective teams by placing the right people in the right roles and celebrating shared success.
• Ability to consistently follow food safety and health guidelines with precision.

Responsibilities

• Coach and support Crew Members throughout each shift.
• Set clear goals, assign responsibilities, and motivate the team.
• Serve as a role model for outstanding guest service and prioritize guests.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine-in, takeout, and drive-thru.
• Take orders and handle payments at the front counter or drive-thru.
• Deliver outstanding guest service with a positive attitude.
• Keep workstations and areas clean and organized.
• Stock and organize inventory and refrigerated areas.
• Communicate clearly with managers and teammates.
• Drive urgency to meet guest needs and resolve issues promptly.
• Reinforce proper use of systems, tools, and procedures.
• Monitor quality, service, cleanliness, and safety standards.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce compliance with cleanliness, food safety, health, and security policies.
• Report equipment issues and opportunities for improvement to management.
• Comply with all restaurant, brand, and franchisee policies and procedures.

Skills

English fluency

Team leadership

Communication

Problem-solving

Job description

Dunkin' Baskin-Robbins franchisee in Shoemak Village, PA is seeking a Shift Leader to coach Crew Members, set shift goals, and motivate the team to deliver exceptional guest experiences. You will role-model service, manage orders and payments, and ensure high standards across food preparation and safety.

Join a fast-paced, supportive team where ownership focuses on growth, teamwork, and a positive workplace.