Shift Leader: Fast-Paced, Growth-Focused Team Lead

Playa Bowls; Fishers (IN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay + tips

Professional development

Vibrant work culture

Employee discounts

Job summary

Playa Bowls in Fishers, IN is seeking a Shift Leader to oversee daily operations, ensure quality, and provide exceptional guest service. You will delegate tasks, manage the shift, and handle refunds while maintaining inventory and smooth workflows.

The role emphasizes leadership, adaptability, and teamwork in a fast-paced, health-conscious fast casual setting. Join a vibrant culture with growth opportunities and a strong mission.

Qualifications

• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
• Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers' needs to maintain seamless operations.
• Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.

Responsibilities

• Manage and maintain the quality of food, discarding product when necessary
• Delegate work to employees in an appropriate and responsible manner
• Lead opening and closing shifts
• Manage and issue refunds
• Solve customer issues in a polite and professional manner
• Manage and record inventory levels throughout the shift and at the end of the night
• Count the register, safe, and deposit
• Communicate effectively with management regarding any issues throughout the shift
• Ensure that all tasks are completed in a timely manner and in accordance with company standards
• Lives the Playa Bowls mission, purpose, and values

Skills

Customer service

Team leadership

Communication

Delegation

Problem solving

Adaptability

Empathy

Job description

Playa Bowls in Fishers, IN is seeking a Shift Leader to oversee daily operations, ensure quality, and provide exceptional guest service. You will delegate tasks, manage the shift, and handle refunds while maintaining inventory and smooth workflows.

The role emphasizes leadership, adaptability, and teamwork in a fast-paced, health-conscious fast casual setting. Join a vibrant culture with growth opportunities and a strong mission.