Shift Leader — Fast-Paced Café Team Lead

Tropical Management Holdings, Inc.; Northville Charter Township (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical, dental and vision insurance

401(k) with company match

Job summary

Tropical Management Holdings, Inc. in Northville, MI, is seeking a Shift Leader for our SERVE Hospitality Group cafe. You will lead and support crew, ensure guest satisfaction, and keep operations smooth during each shift.

The role offers competitive hourly pay of $14–$16 with tips, flexible scheduling, paid training, and opportunities for advancement within a growing multi-unit brand.

Qualifications

• Experience leading a fast-paced team and delivering guest service.
• Willingness to work evenings and weekends.
• Ability to stand for long periods and perform physical tasks.
• Legal authorization to work in the United States.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization. Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Skills

Leadership

Customer service

Communication

Coaching

Reliability

Flexibility

Legally authorized to work

Quick-service experience

Job description

Tropical Management Holdings, Inc. in Northville, MI, is seeking a Shift Leader for our SERVE Hospitality Group cafe. You will lead and support crew, ensure guest satisfaction, and keep operations smooth during each shift.

The role offers competitive hourly pay of $14–$16 with tips, flexible scheduling, paid training, and opportunities for advancement within a growing multi-unit brand.