Shift Leader — Flexible, Fast-Paced Café Team Lead

Tropical Holdings Illinois, LLC; Pleasant Prairie (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Benefits package

401(k) with company match

Paid training

Employee discounts

Job summary

Tropical Holdings Illinois, LLC in Pleasant Prairie, Wisconsin, is seeking a Shift Leader to guide crew, ensure smooth operations, and uphold guest-focused service in a fast-paced environment. This role offers competitive pay of $13-$15 per hour plus tips, flexible scheduling, and growth opportunities within SERVE Hospitality Group.

Training is provided and benefits are available with tenure. You will lead opening and closing tasks, monitor safety and cleanliness, coach new team members, and

Qualifications

• Motivated team players with energy, initiative, and a positive attitude.
• Excellent communicators connecting easily with guests and coworkers.
• Customer-service minded individuals who take pride in a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual with dependable work habits.
• Flexible with scheduling, including evenings and weekends.

Responsibilities

• Lead, support, and motivate crew members during the shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following brand standards.
• Maintain a clean, safe café environment with food-safety compliance.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency.
• Provide real-time coaching and assist training of new team members.

Skills

Team leadership

Communication

Customer service

Coaching

Punctuality

Flexibility

Legally authorized

Job description

Tropical Holdings Illinois, LLC in Pleasant Prairie, Wisconsin, is seeking a Shift Leader to guide crew, ensure smooth operations, and uphold guest-focused service in a fast-paced environment. This role offers competitive pay of $13-$15 per hour plus tips, flexible scheduling, and growth opportunities within SERVE Hospitality Group.

Training is provided and benefits are available with tenure. You will lead opening and closing tasks, monitor safety and cleanliness, coach new team members, and