Shift Leader: Fast-Paced Guest Experience Champion

Tropical Management Holdings, Inc.; Plymouth (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid training and team rewards

Employee discounts

Job summary

Tropical Management Holdings, Inc. in Plymouth, Michigan is seeking a Shift Leader to guide crew, deliver friendly service, and ensure smooth operations during each shift.

You’ll lead by example in a fast-paced, guest-focused environment, supporting team members and upholding brand standards. You’ll enjoy competitive hourly pay of $14 to $16 plus tips, flexible scheduling, paid training, and opportunities for internal promotion within SERVE Hospitality Group’s growing network of Tropical

Qualifications

• Experience leading a small team in a fast-paced environment.
• Strong communication skills with guests and staff.
• Ability to coach and motivate team members effectively.
• Reliable and punctual with consistent work habits.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Skills

Team leadership

Customer service

Communication

Punctuality

Coaching

Education

High school diploma or equivalent

Job description

Tropical Management Holdings, Inc. in Plymouth, Michigan is seeking a Shift Leader to guide crew, deliver friendly service, and ensure smooth operations during each shift.

You’ll lead by example in a fast-paced, guest-focused environment, supporting team members and upholding brand standards. You’ll enjoy competitive hourly pay of $14 to $16 plus tips, flexible scheduling, paid training, and opportunities for internal promotion within SERVE Hospitality Group’s growing network of Tropical