Shift Leader: Fast-Pace Ops & Guest Experience

Wingstop; Portage (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Wingstop is seeking a hands-on Shift Leader to drive daily restaurant operations as Manager on Duty, ensuring bold flavor and top-tier guest experiences.

You will lead teams on kitchen and front of house, monitor SOS and ticket times, uphold food safety, cleanliness, and cash handling while delivering fast, friendly service.

Join a brand known for high standards and a strong culture where every shift matters and guests keep returning.

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD
• Deploy team members across kitchen and front of house
• Drive execution during peak and non-peak hours
• Monitor ticket times, order flow, and Speed of Service (SOS) performance
• Adjust staffing and breaks based on business needs
• Communicate clear goals and expectations to the team each shift
• Ensure food is prepared and presented to brand standards
• Monitor inventory levels, prep readiness, and product quality
• Complete food safety checks, including temperature logs and compliance procedures
• Maintain full adherence to food safety regulations and QSC standards
• Execute daily cleaning plans and maintain sanitation standards
• Ensure cleanliness across the entire restaurant (FOH and BOH)
• Maintain cleaning systems and documentation
• Support equipment upkeep, including fryer maintenance and boil-outs
• Follow all cash handling procedures and maintain accurate cash control
• Balance registers and complete required shift documentation
• Execute opening and closing procedures with consistency
• Support deposit processes when assigned
• Deliver fast, friendly, and accurate service on every shift
• Address and resolve guest concerns professionally and efficiently
• Ensure team members consistently follow service standards
• Create a positive, high-energy environment that keeps guests coming back

Skills

Leadership

Communication

Problem-solving

Fast-paced

Job description

Wingstop is seeking a hands-on Shift Leader to drive daily restaurant operations as Manager on Duty, ensuring bold flavor and top-tier guest experiences.

You will lead teams on kitchen and front of house, monitor SOS and ticket times, uphold food safety, cleanliness, and cash handling while delivering fast, friendly service.

Join a brand known for high standards and a strong culture where every shift matters and guests keep returning.