Shift Leader: Fast-Paced Restaurant Ops & Guest Experience

Workstream; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

Wingstop is seeking a Shift Leader to guide daily restaurant operations, acting as the Manager on Duty. You will drive team performance, ensure brand standards, and deliver an exceptional guest experience in a fast-paced environment.

You will coach teammates in real time, monitor quality and safety, and maintain thorough shift documentation. This role emphasizes hands-on leadership and accountability for service excellence.

Qualifications

• Proven leadership abilities with experience managing a team.
• Strong communication and coaching skills.
• Able to stay effective in high-volume settings.
• Knowledge of food safety practices and sanitation.

Responsibilities

• Lead and manage restaurant operations during shifts as MOD.
• Deploy staff across kitchen and front-of-house roles.
• Drive strong execution during peak and non-peak hours.
• Monitor ticket times, order flow, and speed of service performance.
• Adjust staffing and breaks based on business needs and priorities.
• Communicate goals and expectations clearly to the team each shift.
• Maintain cash handling procedures and shift documentation.
• Support opening and closing procedures with consistency.

Skills

Leadership

Communication

Problem-solving

Fast-paced environment

Food safety knowledge

Job description

Wingstop is seeking a Shift Leader to guide daily restaurant operations, acting as the Manager on Duty. You will drive team performance, ensure brand standards, and deliver an exceptional guest experience in a fast-paced environment.

You will coach teammates in real time, monitor quality and safety, and maintain thorough shift documentation. This role emphasizes hands-on leadership and accountability for service excellence.