Shift Leader: Fast-Paced Restaurant Ops & Guest Experience

Wingstop; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop in Grand Rapids is seeking a Shift Leader to drive daily restaurant operations as Manager on Duty, coaching the team and ensuring brand standards are met across Quality, Service, and Cleanliness.

You will lead during shifts, manage staffing, monitor SOS and ticket times, and deliver fast, friendly service while maintaining safety and sanitation. If you thrive in a busy environment, this is your chance to shine with Wingstop.

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members across key positions (kitchen and front of house).
• Drive execution during peak and non-peak hours.
• Monitor ticket times, order flow, and SOS performance.
• Adjust staffing and manage breaks based on business needs.
• Communicate clear goals and expectations to the team each shift.
• Deliver fast, friendly, and accurate service on every shift.
• Address and resolve guest concerns professionally and efficiently.

Skills

Leadership

Communication

Problem-solving

Fast-paced

Food safety

Job description

Wingstop in Grand Rapids is seeking a Shift Leader to drive daily restaurant operations as Manager on Duty, coaching the team and ensuring brand standards are met across Quality, Service, and Cleanliness.

You will lead during shifts, manage staffing, monitor SOS and ticket times, and deliver fast, friendly service while maintaining safety and sanitation. If you thrive in a busy environment, this is your chance to shine with Wingstop.