Shift Leader - Lead Fast-Paced Kitchen & Guest Experience

Potbelly Sandwich Works; Cincinnati (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Employee Assistance Program

Competitive pay

Job summary

Potbelly Sandwich Shop in Cincinnati, OH is seeking a Shift Leader to help run busy shifts, supervise team members, and maintain quality and service standards.

This position offers pay transparency with a rate between $15.75 and $16.25 per hour plus digital tips and a comprehensive benefits package including medical, dental & vision insurance, 401(k) with company match, paid parental leave, PTO, and flexible scheduling.

Qualifications

• 18+ years of age
• Minimum 1 year supervisory experience in a restaurant or retail environment preferred
• Must pass and obtain a Food Safety Certification
• Friendly, customer-first mindset with ability to thrive in a fast-paced environment
• Strong written and verbal communication skills
• Enjoy problem-solving
• Comfortable working in a bustling kitchen environment
• Able to stand/walk 8-9 hours; lift up to 50 lbs frequently

Responsibilities

• Lead team members on shifts, assigning tasks efficiently and providing feedback
• Ensure security procedures are followed
• Maintain back-of-house standards and cleanliness
• Count drawers and follow cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, desserts) efficiently
• Adhere to health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register and balance cash handling
• Handle customer complaints/issues effectively
• Other duties as assigned

Skills

Supervisory experience

Food safety certification

Customer-focused mindset

Strong communication

Problem solving

Kitchen safety awareness

Physical stamina

Lift heavy items

Job description

Potbelly Sandwich Shop in Cincinnati, OH is seeking a Shift Leader to help run busy shifts, supervise team members, and maintain quality and service standards.

This position offers pay transparency with a rate between $15.75 and $16.25 per hour plus digital tips and a comprehensive benefits package including medical, dental & vision insurance, 401(k) with company match, paid parental leave, PTO, and flexible scheduling.