Shift Leader — Fast-Casual Guest Experience Pro

Velvet Taco; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued, starting with你的

Job summary

Velvet Taco in Lincoln Common, Chicago, seeks a proactive Hourly Team Leader to supervise front-line staff, open, mid, and close shifts, manage cash-handling, POS setup, and ensure a safe, clean restaurant. You will lead by example, respond to guest concerns, and help maintain our vibrant, fast-paced dining experience.

The role requires 2 years as a shift leader in a restaurant, availability nights/weekends/holidays, and relevant certifications.

Qualifications

• 2 years of experience as a Shift Leader/Supervisor in a Restaurant Environment.

Responsibilities

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction

Job description

Velvet Taco in Lincoln Common, Chicago, seeks a proactive Hourly Team Leader to supervise front-line staff, open, mid, and close shifts, manage cash-handling, POS setup, and ensure a safe, clean restaurant. You will lead by example, respond to guest concerns, and help maintain our vibrant, fast-paced dining experience.

The role requires 2 years as a shift leader in a restaurant, availability nights/weekends/holidays, and relevant certifications.