Shift Leader — Energetic Café Team Lead

Tropical Management Holdings, Inc.; Ferndale (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee perks

SERVE benefits package

Paid training

401(k) with company match

Job summary

Tropical Management Holdings, Inc. Ferndale, Michigan, is seeking a Shift Leader to guide crew members, elevate guest experiences, and ensure smooth operations across shifts. This fast-paced role emphasizes positive leadership and hands-on coaching within a growing multi-unit restaurant group.

The ideal candidate will lead by example, maintain high standards of service, and thrive in a team-oriented environment. Flexible scheduling and opportunities for growth are offered.

Qualifications

• Motivated team players with energy, initiative and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual with dependable work habits.
• Comfortable standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.

Responsibilities

• Lead, support and motivate crew members during your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment per food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and training to new team members.
• Promote an upbeat, hospitality-driven atmosphere.

Skills

Motivated team players

Excellent communicators

Customer-service minded

Strong coaching ability

Reliable and punctual

Active and mobile

Flexible scheduling

Legally authorized to work

Leadership experience preferred

Job description

Tropical Management Holdings, Inc. Ferndale, Michigan, is seeking a Shift Leader to guide crew members, elevate guest experiences, and ensure smooth operations across shifts. This fast-paced role emphasizes positive leadership and hands-on coaching within a growing multi-unit restaurant group.

The ideal candidate will lead by example, maintain high standards of service, and thrive in a team-oriented environment. Flexible scheduling and opportunities for growth are offered.