Shift Leader: Elevate Service & Team Performance

Dunkin - HZ Coffee Group; Boca Raton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach team members, uphold brand standards, and deliver exceptional guest service during each shift. You will set priorities, assign tasks, and communicate outcomes to the team.

This role requires basic computer skills and fluent English, with prior leadership experience in retail, restaurant, or hospitality preferred. The Shift Leader will support the Restaurant Manager in achieving operational goals, oversee food safety, inventory,

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members with timely, constructive feedback.
• Support the training of restaurant team members.
• Oversee franchisee safety, security and profitability policies during a shift.
• Prepare the next Shift Leader for handover.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short and adherence to policies.

Skills

Fluent in English

Basic computer skills

Leadership experience

Job description

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach team members, uphold brand standards, and deliver exceptional guest service during each shift. You will set priorities, assign tasks, and communicate outcomes to the team.

This role requires basic computer skills and fluent English, with prior leadership experience in retail, restaurant, or hospitality preferred. The Shift Leader will support the Restaurant Manager in achieving operational goals, oversee food safety, inventory,