Shift Leader

Ontario Trillium Foundation; Dalton (GA); On-site; USD 25,000 - 40,000; Full time

Job summary

Little Caesars in Dalton, Georgia is seeking a Shift Leader responsible for overseeing shift operations and ensuring a high-quality guest experience. You will manage team members, handle guest complaints, and uphold food safety standards while driving sales during your shifts.

The ideal candidate will excel at customer service and have experience in team leadership. We offer a dynamic work environment where you can make a difference in our daily operations.

Qualifications

• Ability to provide excellent guest service.
• Experience in assessing and training team members.
• Knowledge of food safety standards and cash handling procedures.

Responsibilities

• Lead and assign tasks to team members during shifts.
• Ensure compliance with all security and operational policies.
• Manage guest complaints and ensure satisfaction.
• Control food costs and handle cash appropriately.

Skills

Team leadership

Customer service

Sales promotion

Food safety knowledge

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team, know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required