Shift Leader

Ontario Trillium Foundation; Clinton (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Shift Leader for Little Caesars in Clinton, South Carolina. In this role, you will oversee shift operations, ensuring exceptional guest service and sales performance. You will lead the team, provide training, and handle guest complaints.

As a Shift Leader, your responsibilities will include managing team tasks, upholding food safety standards, and promoting in-store sales. Proven experience in a similar role is required, along with skills in team leadership and cash handling.

Qualifications

• Proven experience in a leadership role within the food service industry.
• Ability to manage team dynamics and ensure high levels of guest satisfaction.
• Understanding of cash handling and food safety standards.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure guest service excellence during shifts.
• Control food costs and follow cash handling procedures.

Skills

Guest service

Team leadership

Time management

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team, know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required