Shift Leader: Elevate Guest Experience & Team Performance

Dunkin' Donuts; Rolla (MO); Hybrid; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

The OM Group, an independently owned Dunkin' franchisee, seeks a Shift Leader to coach Crew Members during shifts and ensure operating standards are met. You will set goals, assign tasks, and motivate the team to deliver a friendly guest experience.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, and are at least 18 years old with a high school diploma or equivalent. Compliance with safety and sanitation is required.

Qualifikationen

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Aufgaben

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.

Kenntnisse

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age

High School diploma or equivalent (pre

Ausbildung

High School diploma or equivalent (preferred)

Jobbeschreibung

The OM Group, an independently owned Dunkin' franchisee, seeks a Shift Leader to coach Crew Members during shifts and ensure operating standards are met. You will set goals, assign tasks, and motivate the team to deliver a friendly guest experience.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, and are at least 18 years old with a high school diploma or equivalent. Compliance with safety and sanitation is required.