Shift Leader — Grow Teams, Drive Guest Experience

Baskin-Robbins; Drums (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Short Term Disability & Life Insurance

Job summary

Join our dynamic and award-winning franchise as a Lead Shift Leader for a Dunkin’ Donuts franchisee. In this role, you will support the General Manager in developing a dedicated team that delivers an exceptional guest experience while driving profitable sales.

Responsibilities include fostering a respectful team environment, assisting in recruitment and training, holding team members accountable, and ensuring Brand standards.

Qualifications

• Restaurant, retail, or supervisory experience is required.
• Able to clearly express oneself verbally and in writing.
• Anticipate and exceed guests’ needs.

Responsibilities

• Promote a team environment by fostering respect.
• Assist in the recruitment and training of Crew Members.
• Hold team members accountable for their behavior.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards.

Skills

Verbal and written communication

Guest Focus

Problem Solving

Team Building

Conflict Management

Job description

Join our dynamic and award-winning franchise as a Lead Shift Leader for a Dunkin’ Donuts franchisee. In this role, you will support the General Manager in developing a dedicated team that delivers an exceptional guest experience while driving profitable sales.

Responsibilities include fostering a respectful team environment, assisting in recruitment and training, holding team members accountable, and ensuring Brand standards.