Shift Leader: Elevate Guest Experience & Team Excellence

Long John Silver's; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Long John Silver’s in Marion, IL is seeking a motivated Shift Manager to lead our crew and deliver outstanding guest experiences. You will supervise team performance, ensure food safety, manage staffing, and drive sales while upholding our PIRATE values.

You’ll train teammates, handle customer concerns, and partner with restaurant leadership to maintain hospitality, speed, and quality during busy periods. The role requires reliability, a positive attitude, and the ability to work rotating shifts

Qualifications

• High School Diploma or Equivalent.
• Must be 18 years of age or older.
• Minimum of 3 months’ experience performing as a team member.
• Reliable transportation and ability to work rotating shifts.
• Completed Shift Manager Training.
• Value customer service and maintain a positive attitude.
• Ability to read and interpret safety rules and manuals.
• Basic math for rate, ration, and percent calculations.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM to ensure satisfaction.
• Leads crew and management to exceed performance expectations.
• Collects and acts on Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Maintains food safety, quality, and cleanliness standards.
• Drives profitability by managing product projections and waste.
• Delivers a come-back experience through outstanding service.

Skills

Customer service

Team leadership

Fast-paced

Food safety

Shift supervision

Training readiness

Time management

Math basics

Communication

Education

High School Diploma

Job description

Long John Silver’s in Marion, IL is seeking a motivated Shift Manager to lead our crew and deliver outstanding guest experiences. You will supervise team performance, ensure food safety, manage staffing, and drive sales while upholding our PIRATE values.

You’ll train teammates, handle customer concerns, and partner with restaurant leadership to maintain hospitality, speed, and quality during busy periods. The role requires reliability, a positive attitude, and the ability to work rotating shifts