Shift Leader: Elevate Guest Experience & Profitability

Burger King; Cleveland (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Burger King in Cleveland, TN is hiring a Shift Leader to supervise a restaurant shift, drive guest satisfaction, and support the RGM and AM. The role focuses on profitability, coaching Team Members, and maintaining brand standards across operations.

The ideal candidate will have 1–2 years in quick-service, a high school diploma or GED, and be available for evenings, weekends, and holidays. This on-site position offers opportunities to develop leadership skills within a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; two years of college preferred.
• 1–2 years of quick-service restaurant experience.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Lead shift team to meet sales and service goals.
• Drive profitability by following cash control and inventory procedures.
• Provide coaching to Team Members to improve performance.
• Direct efficient preparation and sale of products within speed guidelines.
• Uphold brand standards and manage operations during shifts.
• Perform Team Member duties when necessary.

Skills

Customer service

Team motivation

Shift leadership

Operational excellence

Education

High school diploma or GED

Some college preferred

Job description

Burger King in Cleveland, TN is hiring a Shift Leader to supervise a restaurant shift, drive guest satisfaction, and support the RGM and AM. The role focuses on profitability, coaching Team Members, and maintaining brand standards across operations.

The ideal candidate will have 1–2 years in quick-service, a high school diploma or GED, and be available for evenings, weekends, and holidays. This on-site position offers opportunities to develop leadership skills within a fast-paced environment.