Shift Leader: Fast-Paced Guest Service & Team Coach

Burger King; Cumberland (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Cumberland, MD is hiring a Shift Leader to drive sales and guest satisfaction on assigned shifts. You will support the RGM/AM, coach team members, and ensure operations run smoothly from order to delivery under brand standards.

The role requires 1–2 years of QSR experience, high school diploma or GED, and ability to work evenings, weekends, and holidays. This is a full-time, on-site position with opportunities for growth.

Qualifications

• High school diploma or GED required; two years of college preferred.
• Experience in quick-service restaurant environments a plus.
• Strong guest service and communication skills.

Responsibilities

• Follows cash control and security procedures (e.g., safe counting, cash drawers).
• Manages inventory with daily and weekly counts and receives truck orders.
• Directs Team Members to deliver fast, friendly service in clean surroundings.
• Implements shift plan and drives operational results to meet goals.
• Performs Team Member duties when necessary.

Skills

Guest service

Team leadership

Cash handling

Shift flexibility

Communication

Education

High school diploma or GED

Two years college preferred

Job description

Burger King in Cumberland, MD is hiring a Shift Leader to drive sales and guest satisfaction on assigned shifts. You will support the RGM/AM, coach team members, and ensure operations run smoothly from order to delivery under brand standards.

The role requires 1–2 years of QSR experience, high school diploma or GED, and ability to work evenings, weekends, and holidays. This is a full-time, on-site position with opportunities for growth.