Shift Leader: Elevate Guest Experience & Operations

Everyday Coffee Company; Northern (KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Dunkin’ is seeking a Shift Leader to coach team members during shifts and ensure operational Brand standards with outstanding guest service. You will set goals, assign tasks, and motivate the team through timely feedback while managing cash handling and shift deployment.

Ideal candidates have 18+ years, a HS diploma or GED, basic computer skills, and prior leadership in retail/restaurant. This role emphasizes teamwork, safety, and keeping daily operations running smoothly.

Qualifications

• Must be at least 18 years old to apply.
• HS Diploma or GED preferred.
• Basic computer skills are required.
• Fluent in spoken and written English (or local service language).
• Experience leading teams in retail, restaurant or hospitality environments.
• Experience managing daily store operations, cash handling, deposits and controls.
• Proven ability to lead teams, drive performance and deliver great guest experiences.

Responsibilities

• Coach Dunkin’ restaurant team members throughout shifts.
• Support Restaurant Manager in meeting goals and executing plans.
• Ensure brand standards and great guest service during shifts.
• Communicate shift priorities and results to the team.
• Oversee opening/closing procedures and cash handling.
• Provide timely, constructive feedback and delegate tasks.
• Maintain food safety standards and inventory control.
• Handle customer complaints and resolve issues to protect reputation.

Skills

Leadership

Customer service

Cash handling

Team motivation

Communication

Problem solving

Education

HS Diploma or GED

Job description

Dunkin’ is seeking a Shift Leader to coach team members during shifts and ensure operational Brand standards with outstanding guest service. You will set goals, assign tasks, and motivate the team through timely feedback while managing cash handling and shift deployment.

Ideal candidates have 18+ years, a HS diploma or GED, basic computer skills, and prior leadership in retail/restaurant. This role emphasizes teamwork, safety, and keeping daily operations running smoothly.