Shift Lead — Flexible Scheduling & Growth Path

Ontario Trillium Foundation; Assonet (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition for you and your a*

Employee discounts on all your Dunkin’

Opportunities to grow into management

Job summary

Dunkin’ is hiring a Shift Leader in Massachusetts to guide daily operations and energize the team. You’ll model excellent guest service, supervise crew during shifts, and ensure fast, friendly service in a busy Dunkin’ location.

You’ll handle food prep, inventory, cash handling, and training while upholding food safety and brand standards. This role rewards leadership, teamwork, and a passion for coffee and guest delight, with opportunities for advancement.

Qualifications

• Experience in food service or retail, leadership a plus.
• Positive attitude and clear communication.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours, including mornings, weekends and holidays.
• Team-first mindset and passion for coffee and guest service.

Responsibilities

• Lead by example and support the team in delivering guest service.
• Keep operations running smoothly: food prep, inventory, and cash handling.
• Train and coach crew members to perform at their best.
• Maintain a clean, safe, and welcoming store by following standards.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership experience

Strong communication skills

Team orientation

Multitasking

Customer service

Job description

Dunkin’ is hiring a Shift Leader in Massachusetts to guide daily operations and energize the team. You’ll model excellent guest service, supervise crew during shifts, and ensure fast, friendly service in a busy Dunkin’ location.

You’ll handle food prep, inventory, cash handling, and training while upholding food safety and brand standards. This role rewards leadership, teamwork, and a passion for coffee and guest delight, with opportunities for advancement.