Shift Leader: Inspire Team & Elevate Guest Service

Everyday Coffee Company; Cameron (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin’ Shift Leaders are typically responsible for coaching restaurant team members during their shift to uphold brand standards and deliver great guest service. They set goals, assign tasks, and motivate others by providing timely feedback.

This role requires leading daily operations, opening/closing procedures, cash handling, and ensuring food safety, inventory control, and customer issue resolution; strong communication and teamwork are essential.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

Customer service

Communication

Cash handling

Education

HS Diploma or GED preferred

Job description

Dunkin’ Shift Leaders are typically responsible for coaching restaurant team members during their shift to uphold brand standards and deliver great guest service. They set goals, assign tasks, and motivate others by providing timely feedback.

This role requires leading daily operations, opening/closing procedures, cash handling, and ensuring food safety, inventory control, and customer issue resolution; strong communication and teamwork are essential.