Shift Leader: Elevate Customer Experience & Team Performance

Wawa, Inc; Cincinnati (OH); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical

dental

vision and mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

store discounts

paid time off

paid parental leave

access to additional benefit and welln

Job summary

Wawa, Inc. in Cincinnati, OH seeks a Team Supervisor to lead the shift, guide Associates, and ensure memorable customer experiences. You’ll drive execution, resolve issues, and keep operations running smoothly.

Responsibilities include handling inquiries, coordinating orders, enforcing store policies, managing inventory, and supporting safety and crisis protocols. The role emphasizes teamwork, communication, and accountability in a fast-paced retail environment.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. in Cincinnati, OH seeks a Team Supervisor to lead the shift, guide Associates, and ensure memorable customer experiences. You’ll drive execution, resolve issues, and keep operations running smoothly.

Responsibilities include handling inquiries, coordinating orders, enforcing store policies, managing inventory, and supporting safety and crisis protocols. The role emphasizes teamwork, communication, and accountability in a fast-paced retail environment.