Shift Supervisor: Lead Team & Customer Experience

Wawa, Inc.; Alexandria (KY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Kentucky is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences on the floor.

You will coach Associates, enforce store policies, manage inventory and cash handling, and collaborate with teams to meet service standards. This role offers an hourly wage with a shift differential for late hours and opportunities for growth within a supportive, community-focused retailer.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Team coordination

Education

High School Diploma or GED

Job description

Wawa, Inc. in Kentucky is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences on the floor.

You will coach Associates, enforce store policies, manage inventory and cash handling, and collaborate with teams to meet service standards. This role offers an hourly wage with a shift differential for late hours and opportunities for growth within a supportive, community-focused retailer.