Shift Leader: Elevate Customer Experience & Store Ops

Walgreens; Laurel (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Laurel, MD is seeking a store-support team member to ensure smooth daily operations and excellent customer service. This role handles opening and closing duties when management is not present, processes cash and sales, and maintains floor and stock room readiness.

The position emphasizes friendly, proactive customer interactions, accurate pricing, and collaboration with the team to deliver Walgreens service traits and efficient store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Complete product returns, refunds, cash drops to the safe, and provide change as requested.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Retail key holder

English fluency

Job description

Walgreens in Laurel, MD is seeking a store-support team member to ensure smooth daily operations and excellent customer service. This role handles opening and closing duties when management is not present, processes cash and sales, and maintains floor and stock room readiness.

The position emphasizes friendly, proactive customer interactions, accurate pricing, and collaboration with the team to deliver Walgreens service traits and efficient store operations.