Shift Leader: Drive Team Wins & Guest Experience

Bagel Brands; New Hope (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee in New Hope, Minnesota is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant GM. You will ensure the team understands goals, products, cleanliness, and guest connections during each shift.

This role requires leadership experience, flexibility with shifts, and a commitment to core values like teamwork, fun, and service. The job description emphasizes training, coaching, and ownership of shift outcomes.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED; valid driver’s license and reliable transportation.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed.
• Coach and train Team Members on responsibilities and product knowledge.
• Handle administrative tasks and inventory as assigned.
• Develop Team Members and foster an inclusive, collaborative store culture.

Skills

Leadership experience

Customer service

Flexible schedule

Lifting 50 pounds

Education

High school diploma or GED

Job description

Caribou Coffee in New Hope, Minnesota is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant GM. You will ensure the team understands goals, products, cleanliness, and guest connections during each shift.

This role requires leadership experience, flexibility with shifts, and a commitment to core values like teamwork, fun, and service. The job description emphasizes training, coaching, and ownership of shift outcomes.