Shift Leader: Drive Service & Team Performance

Everyday Coffee Company; Oxford (ME); On-site; USD 38,000 - 48,000; Full time

Job summary

Dunkin’ is seeking a Shift Leader to coach restaurant team members throughout the shift, ensuring brand standards and delivering great guest service. You will set goals, assign tasks, and provide timely feedback to motivate the team.

The role requires leadership experience in fast-paced retail or hospitality, ability to manage daily operations, handle cash, and maintain Food Safety and quality during each shift.

Qualifications

• Must be 18+ with HS diploma or GED and basic computer skills.
• Proven leadership in retail, restaurant, or hospitality environments.
• Able to manage daily operations, cash handling, and deposits.
• Fluent in English (spoken and written) and capable of coaching others.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting goals and execution.
• Ensure Brand standards are met and food/beverage prep is correct.
• Communicate priorities, goals and results to the team.
• Deploy shifts to ensure adequate coverage and workflow.
• Coach team members with timely, constructive feedback.
• Delegate tasks to maintain smooth operations and resources.
• Assist with training and safety, security, and profitability policies.
• Maintain food safety standards and inventory oversight.
• Handle customer complaints and resolve issues to protect the brand.

Skills

Leadership

Coaching

Customer service

Cash handling

Time management

Education

HS Diploma or GED

Basic computer skills

Tools

POS system

Job description

Dunkin’ is seeking a Shift Leader to coach restaurant team members throughout the shift, ensuring brand standards and delivering great guest service. You will set goals, assign tasks, and provide timely feedback to motivate the team.

The role requires leadership experience in fast-paced retail or hospitality, ability to manage daily operations, handle cash, and maintain Food Safety and quality during each shift.